Frequently Asked Questions
Find answers to common questions about our products and services
Do your electronics come with a warranty?
Yes, all new electronic products include a standard 12-month manufacturer warranty covering hardware defects.
Can I upgrade the RAM or storage on a laptop I purchase?
Many of our models are upgradeable. Please check the specific product specifications or contact our technical team for compatibility details.
Do you offer technical support for setup?
We provide remote technical assistance for initial setup and driver installations for all computers purchased through Altex.
Are the components you sell genuine and brand new?
Absolutely. We only source original, factory-sealed components from authorized distributors.
What happens if my item arrives damaged?
Please report any shipping damage within 48 hours of delivery. We will arrange a priority replacement at no extra cost.
Do you offer bulk discounts for business orders?
Yes, we provide volume pricing for corporate and educational institutions. Please contact our B2B sales department for a quote.